Algeria’s Strides in Digital Transformation, Intelligent Services: Revolutionizing Public Services for a Brighter Future

✏️ BY: Dr. Hana Saada

Algiers, Algeria | June 26th, 2024 — In the contemporary digital revolution, where rapid technological advancements shape various facets of life, digital transformation has become a necessity for economies and nations aiming to achieve development, sustainability, and enhanced economic and social growth. This report aims to shed light on the concept of digital transformation, showcasing some models of digital transformation in Algeria, such as the Ministry of Interior, Ministry of Labor and Social Security, Ministry of Justice, Ministry of Higher Education, Ministry of Commerce, Ministry of Water Resources, and Ministry of Post and Telecommunications, and examining their impact on improving public service for Algerian citizens.

Embracing the Digital Revolution: An Overview

Today, we live in an era of digital revolution, characterized by the rapid evolution of technology, significantly impacting various aspects of life. In this context, governments and institutions strive to maximize the benefits of technology to improve their systems’ performance and the services provided to their audience. Algeria, like other countries, has swiftly moved towards digital transformation by transitioning from traditional administrative operations to applying digital technology, enhancing performance, speeding up execution, reducing costs, providing essential data and information for management, and simplifying administrative procedures while improving the individual’s relationship with the administration.

Defining Digital Transformation

Digital transformation is a critical topic of our time, driven by the rapid proliferation of the internet and information and communication technologies. It is essential for achieving efficiency and effectiveness in organizations. Digital transformation can be defined as “the process of transforming the business model of government institutions or private sector companies to a model that relies on digital technologies to provide services, manufacture products, and manage human resources.”

Additionally, digital transformation is viewed as “the change associated with applying digital technology to radically alter the way work is done, serving beneficiaries faster and better, and achieving an integrated organizational transformation. This transformation aims to facilitate administrative procedures, improve their quality, and strive for digital maturity.” (1)

The Importance of Digital Transformation

Digital transformation offers numerous benefits, including:
– Significant cost and effort savings, improving operational efficiency and organization.
– Simplifying procedures for obtaining public services, creating opportunities for innovative and creative services away from traditional methods.
– Accelerating daily work processes and increasing the quality and efficiency of work.
– Facilitating the application of new services with ease, speed, and flexibility.
– Enhancing transparency and governance, reducing errors and expenses.
– Increasing productivity and improving products, ensuring business and service continuity.
– Improving the quality of services provided to beneficiaries.
– Enabling the use of modern technologies for performance development, forecasting, and future planning. (2)

Requirements for Implementing Digital Transformation

Digital transformation requires an integrated set of requirements, including human resources, processes, and data:

1. Human Resources: Providing qualified personnel capable of using and analyzing data for effective decision-making is vital. Planning and executing visions require skilled and experienced human resources committed to change and development.

2. Processes: Institutions must establish an effective technical infrastructure to develop internal and external operations, ensuring optimal digital transformation application, internal and external alignment in executing processes, and continuous monitoring.

3. Data: Regular and effective data management efforts are essential, providing reliable and comprehensive information and procedures, developing appropriate tools for statistical analysis and data research, and continuously monitoring data to ensure its flow and usefulness in line with the institution’s objectives and expectations.

4. Technologies: Building digital transformation using a system of devices, operating systems, storage media, and software that operate within technical environments and data centers, ensuring uninterrupted operational efficiency. This includes ensuring an appropriate level of service for institution members, customers, and suppliers through professional teams responsible for managing the technical system and network infrastructure, whether local or cloud-based. (3)

Challenges to Digital Transformation

Many institutions encounter significant challenges when attempting to implement digital transformation projects, as it requires a fundamental organizational change. These challenges include:

– Lack of necessary resources to fund digital transformation initiatives.
– Delays in establishing the required legal and regulatory frameworks.
– Resistance to change from employees due to fears of job loss.
– Shortages in qualified personnel capable of leading digital transformation programs.
– Insufficient budgets allocated for digital transformation programs.
– Information security risks due to the use of technological means. (4)

Digital Transformation Models in Algeria: Showcasing Algeria’s Experience

Algeria’s journey towards digital transformation began with the “Algeria Electronic” project from 2008 to 2013, reflecting the country’s effort to keep pace with the global digital transformations and establish a knowledge society using technological means in various sectors.

Algeria’s commitment to digital transformation is pivotal in modernizing its national economy, particularly in response to rapid advancements in the digital sphere, especially in banking and finance. The country aims to streamline financial and banking operations for its citizens while ensuring robust protections for personal data amid increasing global cyber threats.

President Tebboune’s Initiative: Accelerating Digital Transformation in Algeria

President Abdelmadjid Tebboune of Algeria has underscored the pressing need to accelerate the digital transformation of both administration and economic sectors across Algeria, positioning it as a fundamental operational framework throughout all sectors.

Algeria’s digitalization strategy encompasses various sectors critical to citizens and the national economy, focusing notably on state property management, taxation, and customs. President Tebboune emphasized the immediate establishment of an Algerian data repository under the Ministry of Finance to streamline the receipt of current data and statistics.

In response to the President’s directives, multiple Algerian government departments have embarked on initiatives aimed at achieving comprehensive digital transformation. Leading these efforts is the Ministry of Finance, which has launched diverse digital platforms and portals to digitize financial and administrative services. Notable examples include remote filing and payment systems, such as “Djebaytak” and “Moussahmtek” for tax purposes.

The customs administration is also advancing its digital capabilities through an innovative partnership with a Korean operator, aimed at enhancing public service efficiency and transparency in foreign trade transactions, while combatting crimes such as invoice inflation and money laundering.

Furthermore, platforms like “My Profession” and “My Skills” have been introduced in vocational training, alongside ongoing efforts to develop 42 digital platforms dedicated to educational operations, including those supporting university services and electronic signatures.

Additionally, numerous digital platforms have been deployed across postal services, banking, and local municipalities, all designed to simplify administrative procedures and reduce bureaucratic burdens for citizens and investors alike.

Current data indicates that over 450 public services in Algeria have been digitized, with 338 already integrated into the government’s unified portal for public services, “Portals.”

In order to support and oversee Algeria’s desired digital transformation, two governmental bodies have been established. The first is the “National Authority for the Protection of Personal Data,” tasked with safeguarding individual privacy, communication confidentiality, and ensuring non-infringement except under judicial order. The second is the “Supreme Custodianship for Digitalization,” aimed at enhancing transparency and accountability in Algeria’s economy.

1- Transforming Citizen Services: The Digital Revolution of Algeria’s Ministry of Interior and Local Authorities

The Ministry of Interior and Local Authorities has embraced digitization to enhance and streamline its operations. Key initiatives include:

• Biometric Passport and Online Tracking: The Ministry introduced the biometric passport and an online service for citizens to track their passport applications.
• Biometric Identity Card: The launch of the biometric identity card marked another step towards modernization.
• Digitalization of Civil Status Records: Nationwide digitalization of civil status records and the creation of a national automated civil status register have interconnected municipalities, allowing citizens to obtain administrative documents from any municipality.
• Services for Algerian Expatriates: Algerian expatriates can now request and obtain birth certificates online from diplomatic or consular representations.
• Unified Electronic Window for Biometric Documents: This project has simplified and reduced the procedures and documents required for passport, national ID card, and electronic biometric driving license applications, significantly cutting down processing times across all municipalities.
• Electronic Registration Service for Hajj Pilgrimage: Launched in 2016, this service has greatly alleviated the burden on citizens by reducing the need for visits to municipal offices. (5)

These digitization efforts demonstrate the Ministry’s commitment to improving efficiency, accessibility, and service delivery for citizens both within Algeria and abroad. (6)

2- Revolutionizing Justice: The Digital Transformation of Algeria’s Ministry of Justice

The Ministry of Justice has significantly advanced its administrative management through a comprehensive digital transformation strategy, achieving numerous milestones:

• Electronic Certification: Transitioning from paper-based to electronic certification, streamlining processes and reducing paperwork.
• Digital Management of Legal Files: Implementing systems for managing and reviewing citizens’ legal files electronically, enhancing efficiency and accessibility.
• Online Extraction of Documents: Enabling citizens to extract nationality certificates and criminal records online, simplifying the process and reducing the need for in-person visits.
• Automatic Electronic Document Transmission: Facilitating faster and more secure transmission of legal documents.
• Remote Video Trials: Utilizing video conferencing technology to conduct remote trials, improving access to justice and reducing logistical challenges.
• Electronic Bracelet System: Implementing electronic bracelets as an alternative to short-term custodial sentences, offering a modern solution to incarceration and reducing prison overcrowding.

These digital advancements underscore the Ministry of Justice’s commitment to modernizing the judicial system, making legal processes more efficient, transparent, and accessible to the public. (7)

3- Pioneering Digital Solutions: The Ministry of Water Resources’ Commitment to Enhanced Service Delivery

The Ministry of Water Resources in Algeria has been a pioneer in adopting digital solutions to enhance its services and streamline administrative processes. Key initiatives include:

• KHADAMAT Application: Launched on December 1, 2020, this application aims to simplify administrative procedures, improve public service, eliminate bureaucracy, and address citizens’ concerns.
  • Electronic Bill Payments: Citizens can pay their water bills electronically, making the process more convenient and accessible.
  • Network Connection Requests: The application allows users to submit requests for potable water network connections online, eliminating the need for physical travel.
  • Professional Services: For professionals in the water sector, the application provides tools for submitting and tracking applications and files online.
  • Citizen Engagement: The platform enables users to raise concerns and requests efficiently, ensuring that issues are addressed promptly.

These digital initiatives reflect the Ministry’s commitment to leveraging technology to enhance service delivery, improve efficiency, and increase citizen satisfaction. (8)

4- Driving Digital Commerce: The Ministry of Trade’s Transformation Initiatives in Algeria

The Ministry of trade in Algeria has embarked on a transformative journey through the adoption of digital technologies, particularly in the areas of e-commerce and the electronic commercial register. These initiatives aim to modernize the commerce sector and enhance efficiency using information and communication technology (ICT).

• E-commerce Initiative:
  • Inception and Legal Framework: E-commerce was officially launched in Algeria during the International Salon of Information and Communication Technology on May 18, 2009. The theme of the event, “E-commerce and the Knowledge Economy,” underscored Algeria’s commitment to embracing digital commerce as a cornerstone of economic development.
  • Legal Framework: Simultaneous with the launch, Algeria established a robust legal framework to regulate e-commerce. This framework ensures data security, fosters trust between businesses and consumers, and provides a stable environment for digital transactions.
• Electronic Commercial Register Project:
  • Global Integration: The project aligns with global trends and challenges in modern commerce. It reflects Algeria’s commitment to the e-government program proposed by the Organization for Economic Cooperation and Development (OECD) in 2001.
  • Objectives: The electronic commercial register project aims to replace traditional administrative methods with electronic mechanisms. This transition is crucial for facilitating commercial transactions with the speed and efficiency demanded by contemporary business practices.

These initiatives signify Algeria’s proactive stance in adapting to the digital age, enhancing business operations, and fostering a competitive environment conducive to economic growth and development. The Ministry of Commerce continues to drive these efforts forward, ensuring that Algerian businesses and consumers benefit from modern, efficient, and secure digital commerce platforms. (9)

5-Digitization Initiatives of the Ministry of Labor, Employment, and Social Security

The Ministry of Labor, Employment, and Social Security in Algeria has undertaken significant strides in leveraging information and communication technology (ICT) to enhance its services and operations. One of the pivotal projects in this transformation is the electronic social security card project, known as “Chifa,” launched in 2008.

• Chifa Electronic Social Security Card:
  • Purpose: The Chifa project aims to modernize and streamline the national social security system through digital innovation.
  • Key Features:
    1. Identification and Verification: The Chifa card serves as a secure identification tool for beneficiaries, enabling quick and accurate verification of their rights and access to social security services.
    2. Accelerated Reimbursement: Beneficiaries can receive reimbursements for services promptly, bypassing the traditional need for written requests or form submissions.
    3. Payment System Integration: The Chifa card allows continuous access to benefits without the necessity of a physical booklet, ensuring convenience and efficiency in service delivery. (10)

In addition, the ministry has launched several electronic applications aimed at providing digital services to citizens and simplifying administrative procedures to combat bureaucracy.

Key Objectives of the Digital Strategy:

1. Complete Digitization of Services: Full digital transformation of the services provided by the sector to enhance efficiency and accessibility.
2. Enhanced Use of IT: Promotion and widespread adoption of information technology across all operations.
3. Electronic Certification and Paperless Documentation: Adoption of electronic certification to eliminate the need for physical documents.
4. Rapid Implementation of Information Systems and Data Centralization: Swift deployment of information systems to centralize data management.
5. Fostering Collaborative Work and Skilled Workforce Development: Encouragement of collaborative efforts and provision of specialized training to develop qualified human resources.

Notable Digital Applications and Platforms:

• Facial Recognition Service for Retirees: A digital service to authenticate retirees using facial recognition technology.
• Individual Account Platform for Employee Activity: A platform that allows employees to manage their individual work accounts.
• Remote Maternity Leave Compensation Request Service: An online service enabling the submission of maternity leave compensation requests.
• Electronic Retirement Account Service: An electronic retirement account management service available through the National Social Security Fund for non-wage earners.

Other platforms have been introduced by the Ministry of Labor, Employment, and Social Security in Algeria:

1. Tawasol Digital Platform:
   • Purpose: Enhances coordination with advisory bodies, such as the High Youth Council and the National Observatory for Civil Society. The platform aims to streamline communication channels and address citizen concerns effectively, with a particular focus on youth issues within the labor sector. “Tawasol” facilitates direct engagement with advisory bodies to foster collaboration in addressing socio-economic challenges and improving employment prospects for youth in Algeria.
2. Khidmati Electronic Portal:
   • Purpose: Integrates multiple digital services developed by the ministry to ensure transparent and flexible service delivery. It caters specifically to social insurance recipients, unemployment grant holders, and retirees, simplifying access to essential services and benefits through an accessible online interface.
3. National Digitization Strategy:
   • Purpose: Outlined by Minister Meriem Benmouloud as part of the ministry’s 2024-2029 action plan, this strategy aims to overhaul public administration. It focuses on enhancing citizen-government interactions and streamlining administrative processes through digital technologies.

Today in the capital Algiers, an agreement was signed between the National Social Insurance Fund for Employees (CNAS) and Algérie Poste to digitalize financial transfers. This initiative aims to expedite the payment of dues to insured individuals and their beneficiaries who hold postal accounts. The agreement was signed by Nadir Kouadri, the Director General of CNAS, and Louai Zidi, the Director General of Algérie Poste.

Under this agreement, both entities will establish mechanisms for remote processing of financial transfers through a secure electronic platform for data and information exchange, ensuring and accelerating the payment processes. This agreement is part of ongoing efforts to modernize and digitalize the CNAS, simplifying procedures for securing various financial transactions in coordination with Algérie Poste.

These initiatives represent Algeria’s commitment to enhancing social security services through technological advancement. By digitizing processes and eliminating bureaucratic barriers, the Ministry aims to improve overall efficiency, transparency, and accessibility of social security benefits for Algerian citizens.

6- Transforming Algerian Higher Education: Ministry’s Ambitious Digitalization Initiative Revolutionizes Universities

The Ministry of Higher Education and Scientific Research in Algeria has undertaken a critical digitization initiative aimed at transforming its universities and enhancing the quality of higher education amidst rapid technological advancements. This effort, part of the “Achievement 42+4” program, encompasses the launch of 36 digital platforms designed to modernize administrative processes and academic services across the sector.

Key Digital Platforms and Initiatives:

1. Unified Electronic Window Platform:
   • Purpose: Centralizes administrative services to serve nearly a quarter million employees in the sector, improving operational efficiency and effectiveness.
2. Documentation and Certification Platform:
   • Purpose: Digitally documents and certifies academic certificates for all university graduates since independence, ensuring authenticity and accessibility.
3. Electronic Portfolio Platform:
   • Purpose: Supports the Ministry’s paperless or “Zero Paper” initiative by facilitating electronic certification of academic achievements and credentials.
4. Medical Scientific Publications Platform:
   • Purpose: National platform dedicated to publishing scientific research in medicine and various medical publications, promoting academic collaboration and knowledge dissemination.
5. University Business Incubators Management Platform:
   • Purpose: Manages 84 university business incubators, fostering entrepreneurship and innovation among students and researchers.
6. Certificate Clearance Management Platform:
   • Purpose: Streamlines the management of certificate clearances, enhancing sector management efficiency and transparency.

Objectives and Impact:

• Enhanced Educational Quality: By leveraging digital platforms, the Ministry aims to raise the quality of education offered by Algerian universities, aligning with global standards.
• International Visibility: The initiative seeks to enhance the global visibility and competitiveness of Algerian universities, potentially improving their rankings and attracting international students and collaborations.
• Sector Modernization: Through comprehensive digitization efforts, the Ministry intends to modernize university management practices, paving the way for more efficient and transparent administrative processes. (11)

Two days ago, Kamel Baddari, the Minister of Higher Education and Scientific Research, revealed that university professors’ exit reports for the “summer break” will now be electronically signed. Through an announcement on his official Facebook page, he indicated that these reports are scheduled to be electronically signed on July 4, 2024, utilizing the integrated Progres system.

This ambitious digital transformation initiative underscores Algeria’s commitment to advancing its higher education sector through technology. By embracing innovation and efficiency, the Ministry of Higher Education and Scientific Research aims to equip Algerian universities with the tools necessary to thrive in the digital era and contribute significantly to national development agendas.

7-Modernizing Ministry of Post and Telecommunications: Enhancing Services Through Digital Innovation

Algérie Poste has launched an array of digital services through its “Algérie Poste en Ligne Services” or “Algerie Poste Online Services” initiative, aimed at catering to diverse segments of Algerian society, including customers, professionals, and economic operators. This initiative marks a significant leap forward for the Algerian postal service in delivering modern digital solutions, whether through ATMs, remote services, or traditional postal offices. Notably, mobile postal offices in the form of buses now extend comprehensive services to citizens, underscoring the institution’s commitment to modernizing digital services.

Key Digital Services Offered by Algérie Poste:

Edahabia Carte (Gold Card): Algérie Poste offers customers the Edahabia Carte in both regular and prepaid gold card versions, providing additional benefits and services. These cards are obtainable through the official website or local post offices, enhancing accessibility for users.

Poste Mob App: The Poste Mob (Baridi Mob) mobile application enables users to conduct a wide range of electronic banking and postal financial services. Users can securely manage their postal accounts (CCP) and execute financial transactions conveniently from any location, at any time.

Internet and Mobile Phone Top-Up: This service facilitates seamless and swift recharge of mobile phone credit and internet services using the Edahabia Carte. Secure payments are processed without risks, catering to all major telecommunications providers in Algeria, including Ooredoo, Mobilis, Djezzy, and Algerian Telecom’s various generations.

Online Bill Payment: Algérie Poste enables customers to conveniently pay bills online, encompassing electricity, gas, fixed and mobile telephone bills, and other payments. This service eliminates the need to visit physical post offices and endure long queues, allowing customers to enter their Edahabia Carte details, specify the payment amount, and confirm payments swiftly and securely online. (12)

These digital services underscore Algérie Poste’s commitment to enhancing convenience, efficiency, and accessibility for all users across Algeria, reflecting its proactive stance in leveraging technology to modernize postal and financial services nationwide.

8- Digital Transformation in Algeria’s Housing Sector: AADL 3 Leads the Way

In Algeria’s housing sector, digitalization has revolutionized programs like AADL 3, exemplifying streamlined processes and enhanced accessibility. Minister of Housing Tarek Belaribi recently announced advancements aligning with the President’s directives, emphasizing a simplified registration process slated to begin on July 5th, 2024.

Belaribi highlighted the transformative impact of digital platforms, enabling citizens to register seamlessly without the requirement of physical document submission. This digital approach not only eliminates bureaucratic hurdles but also ensures inclusivity by accepting all eligible applications without provincial quotas.

9- Enhancing Digital Transformation in Vocational Training and Education: Strategies and Initiatives

Digital transformation in the vocational training and education sector has been strategically enhanced in response to directives from the President regarding the imperative use of digital systems. A new digital strategy has been formulated under the supervision of the Minister of Vocational Training and Education to modernize institutional management and governance across all domains. This initiative aims to deliver superior services to trainees, learners, and users while ensuring modernized communication within institutions.

In pursuit of these goals, a new information system named “Management” has been launched, allowing comprehensive management tracking of vocational training institutions nationwide. This platform integrates various functionalities, such as training management, course planning, institutional profiles encompassing facilities, assets, staffing, programs, housing facilities, and vehicles. It also includes activity calendars, statistics, laws, decrees, and real-time dashboards for tracking performance and evaluation.

Furthermore, substantial investments have been made in upgrading and securing the ministry’s data center infrastructure to ensure high reliability in data and technology services. This involves deploying new servers and implementing advanced information security technologies.

Additionally, efforts are underway to build a conducive digital ecosystem fostering digital competencies and advancing digitalization through the development of multiple digital platforms and mobile applications. These initiatives, including platforms like “My Career” and mobile applications, aim to enhance vocational competencies and facilitate career development.

Pedagogically, digitalization efforts are geared towards supporting learner training, modernizing resource preparation, and enhancing technical and pedagogical competencies. The development of the pedagogical workshop platform by sector developers exemplifies ongoing efforts in this area.

10 – Finance Minister Launches Modernized Electronic Portal to Enhance Sector Interaction

The Ministry of Finance has launched its new official electronic portal, featuring state-of-the-art specifications that align with the latest advancements in information and communication technology (ICT). This initiative represents a significant leap towards modernization and digital transformation, establishing a crucial channel for communication between the ministry, economic stakeholders, and the public. It enables swift access to sector-specific information for professionals in the media industry through an intuitive and user-friendly platform.

Through this portal, the ministry aims to effectively highlight its accomplishments, ongoing projects, and economic and financial reforms within the sector. The development of this website follows rigorous standards and innovative approaches focused on delivering high-caliber public services. This effort strengthens the bond between the Ministry of Finance, citizens, and economic entities, fostering transparent and efficient interactions.

11-Advancing Digital Transformation in Algeria’s Education Ministry

Under the leadership of Mr. Abdelhakim Belabed, the Ministry of National Education in Algeria is actively pushing forward with its digital transformation initiatives. Emphasizing a commitment to integrating advanced digital technologies like virtual reality and artificial intelligence, the ministry aims to complete 10 projects by June 2024.

These initiatives encompass a wide array of critical processes within the education sector. They include digitizing enrollment procedures for six-year-old children entering primary school remotely, utilizing connectivity with the Ministry of Interior and Local Government to monitor non-enrolled children, and digitizing student guidance and redirection processes. Furthermore, efforts are underway to streamline accreditation processes for private schools, establish a virtual international school to maintain national identity abroad, and implement systems for decision support and parental notification regarding student attendance and performance.

Since late 2021, the journey toward digitalization in education has gained significant momentum, closely aligning with the national digitization strategy championed by President Tebboune’s program. This strategic approach has set clear objectives, prioritized actions, allocated resources comprehensively, and elevated digital transformation to a top national priority.

12- Strategic Digital Transformation in Algeria’s Customs Sector

The strategic necessity of digitizing Algeria’s customs sector has become paramount to expedite services, especially for economic operators involved in exporting local products. This digital transformation is crucial for bolstering the national treasury with foreign currency and safeguarding the economy against smuggling, fraud, and invoice inflation. The collective responsibility to protect the national economy is strongly emphasized by state leadership, particularly President Abdelmadjid Tebboune, who advocates for the economy’s protection through non-hydrocarbon exports and digitalization. The customs sector plays a vital role in facilitating the export of local products to friendly nations. Customs officers are fundamental to economic development, with their vigilance being essential to safeguarding the nation against economic threats, akin to the responsibilities of armed border guards.

Key Initiatives:

1. Implementation of the “Alces” System: The Algerian Customs Administration has been a pioneer in sector digitization through the adoption of the “Alces” system. This system is essential for providing clear insights and transparency, which are crucial for data analysis and the formulation of the country’s economic policy.
2. Establishment of the National Customs Signal and Information System Center: The inauguration of the National Customs Signal and Information System Center marks a significant milestone in the sector’s digital transformation. This center is part of a broader strategy to digitalize all financial sector operations, including promoting electronic payment methods and achieving financial inclusion.

13- Ooredoo’s Role in Advancing Digital Transformation in Algeria: Innovations and Strategic Partnerships

Ooredoo, a leading mobile telecommunications operator in Algeria, has been actively contributing to the country’s digital transformation efforts, particularly through initiatives aimed at enhancing digital literacy

Ooredoo Algeria and Algérie Poste have entered into a strategic partnership aimed at advancing digital services across Algeria. The agreement, signed by Algérie Poste’s CEO Louay Zaidi and Ooredoo Algeria’s interim CEO Rony Tohme at Algérie Poste’s headquarters, marks a significant step towards modernizing financial inclusion through digitalization of their operations and services.

Rony Tohme expressed Ooredoo Algeria’s commitment to leveraging its technological expertise to enhance customer experiences throughout Algeria. He underscored their joint efforts with Algérie Poste to expand the adoption of new digital solutions, including electronic and mobile payments, aimed at meeting regulatory requirements and the highest service standards.

Ooredoo continues to lead efforts in digitalization within Algeria’s telecommunications sector, exemplified by its recent partnership with Algérie Télécom. This collaboration aims to enhance technological innovation and service offerings across the Algerian market. By leveraging their respective strengths and expertise, Ooredoo and Algérie Télécom are poised to introduce new, advanced solutions that cater to evolving consumer demands and industry standards.

The agreement emphasizes a strategic alliance focused on mutual benefits and the shared goal of modernizing Algeria’s telecommunications landscape. It outlines a framework for collaborative projects and the joint utilization of infrastructure and resources, aiming to optimize operational efficiencies and service delivery.

Roni Tohme, CEO of Ooredoo Algeria, expressed confidence in the partnership’s potential to foster sustainable growth and innovation in the telecom sector. He highlighted Ooredoo’s commitment to advancing digital transformation through initiatives that align with Algeria’s evolving technological needs and market dynamics.

This strategic collaboration underscores Ooredoo’s proactive approach in driving digitalization forward, reinforcing its role as a pivotal player in Algeria’s telecommunications industry.

In addition, Ooredoo Group is driving the artificial intelligence revolution across the Middle East and North Africa through a strategic collaboration with NVIDIA. This partnership is centered around meeting the significant market demand for generative AI, accelerated computing, and high-speed connectivity. Ooredoo plans to deploy thousands of NVIDIA Tensor Core graphics processing units in AI-enhanced data centers throughout the region, aiming to support economic growth, create job opportunities, and foster technological innovation across Qatar, Algeria, Tunisia, Oman, Kuwait, and the Maldives.

Announced during the DTW24 conference hosted by TMForum in Copenhagen, the partnership establishes Ooredoo as NVIDIA’s Cloud Partner, aligning with its strategy to become a leading provider of digital infrastructure in the region. By leveraging NVIDIA’s advanced accelerated computing platform, Ooredoo aims to advance AI capabilities, enhance operational efficiency, and facilitate secure data processing for governments, enterprises, and startups.

Aziz Aluthman Fakhro, CEO of Ooredoo Group, emphasized their goal to lead the AI revolution in the Middle East and North Africa, highlighting their commitment to innovation and digital transformation. This initiative is expected to bolster economic growth, support local innovation, and strengthen cybersecurity standards across the region, underscoring Ooredoo’s role as a pivotal player in advancing digital infrastructure and AI capabilities locally.

It is worth mentioning that Ooredoo Algeria has been recognized internationally for its innovative digital solutions, including the introduction of a pioneering mobile application for digital contract processing using digital signatures, a first in North Africa. This initiative underscores Ooredoo’s leadership in digital innovation within Algeria’s telecommunications sector.

For more information on Ooredoo Algeria’s digital services, you can visit their website: Ooredoo Digital Services

The English Version: https://ooredoo.com.kw/portal/en/digitalservicesindex

Advancing Algeria’s Digital Transformation: Harnessing AI for Administrative Efficiency and Cybersecurity

As long as the use of artificial intelligence in the digital transformation of administration in Algeria is concerned, the IT expert, Younes Grar, confirms that certain tasks will inevitably be impacted by this technology, especially those involving document verification. AI can perform these tasks in a very short time, and it can also automate responses to citizen inquiries, aiding them through every step within the administration. This capability helps eliminate administrative inertia and ensures transparency, guarding against illegal practices such as corruption, bribery, and bureaucratic hurdles.

Additionally, the expert asserts that Algerian universities and institutes are now mandated to research and develop AI technology. This is seen as a potent digital solution within administrations and economic environments, aimed at facilitating more efficient service improvements, cost reductions, and addressing all administrative needs and issues, while ensuring the cybersecurity and protection of sensitive data from potential breaches and threats.

Challenges and Strategies in Algeria’s Journey Towards Technological Advancement and Digital Sovereignty

Undoubtedly, Algeria has made significant strides in modernizing administration, infrastructure, and associated services to harness the benefits of the AI era. Automation and technological integration are increasingly central across sectors, reshaping global economies by automating various functions previously handled by humans. However, like many nations, Algeria faces challenges in keeping pace with this technological evolution, given the rapid demands of digital transformation.

Addressing these challenges necessitates sustainable strategies that balance technological advancement with safeguarding digital sovereignty. Algeria seeks to mitigate potential risks and threats to its digital infrastructure, ensuring resilience and security in the face of evolving cyber threats. This approach underscores Algeria’s proactive stance in leveraging technology for economic advancement while prioritizing the protection of its digital assets and citizen data.

Strategic Recommendations for Algeria’s Digital Transformation and Cybersecurity Enhancement

Ali kahlane, Vice President at CARE, an Algerian think tank, has outlined a comprehensive set of recommendations to tadamsanews.dz aimed at steering Algeria’s digital transformation effectively. Central to his suggestions is the development and implementation of a national digitization strategy. This strategy is designed to integrate current and future digital initiatives seamlessly, fostering collaboration among businesses, civil society, and citizens to ensure diverse perspectives, consensus, and acceptance of implemented measures.

kahlane emphasizes the critical role of forming strong partnerships with key stakeholders in Algeria’s digital landscape, including startups, universities, and research centers. These collaborations are deemed essential for driving innovation and accelerating the country’s digital evolution.

Another pivotal aspect highlighted by Ali kahlane is investment in training programs to enhance digital literacy across all segments of society. These initiatives aim to bridge the digital divide and enable widespread adoption and effective use of digital technologies.

Cybersecurity is underscored as a paramount concern in Ali kahlane’s recommendations, emphasizing its role in safeguarding Algeria’s digital sovereignty and protecting sensitive data from global cyber threats. He advocates for robust security measures to be integrated into digital transformation plans from the outset, ensuring trust and security in information handling and transactions.

Furthermore, Ali kahlane calls for initiatives aimed at improving access to digital services, particularly in rural areas and for individuals with specific needs. This includes developing necessary digital infrastructure and implementing policies to promote digital inclusion, thereby reducing disparities in digital access across the country.

Advancing Digital Sovereignty: Minister Meriem Benmouloud’s Strategic Vision for Algeria

Algeria is actively progressing towards achieving digital sovereignty through strategic initiatives, as highlighted by the High Commissioner for Digitization, holding the rank of minister, Meriem Benmouloud. The completion of the National Digital Transformation Strategy underscores Algeria’s readiness to harness its strategic geographical position, human resources, and economic potential for digital advancement. Key projects, such as the Algerian National Center for Digital Services, in collaboration with Huawei, exemplify efforts to host national data domestically, thereby bolstering digital sovereignty.

Moreover, the planned legislation on digital transformation, expected to be enacted by early 2025, aims to streamline digital governance and foster a conducive environment for local digital innovation. Minister Meriem Benmouloud emphasized the importance of this legislative framework in addressing existing legal gaps and facilitating comprehensive regulation of the digital sector. This legislative initiative reflects Algeria’s commitment to nurturing a unified legal framework that supports digital growth and enhances public service delivery through efficient and secure digital solutions.

To conclude, under President Tebboune’s leadership, Algeria has made significant strides in its digital transformation journey, marking a pivotal era of technological advancement and modernization across various sectors. Ministries, such as Housing, Justice, Higher Education, and others have embraced digital technologies to streamline processes, enhance service delivery, and improve accessibility for citizens. Initiatives like the AADL 3 program in housing exemplify streamlined registration processes through digital platforms, eliminating bureaucratic hurdles and promoting inclusivity.

These advancements underscore a concerted effort towards integrating digital solutions into everyday governance, aiming not only to improve efficiency but also to bridge digital divides and foster a digitally inclusive society. The ongoing commitment to digital transformation reflects a forward-looking approach to meet the evolving needs of Algerian society in the digital age.

 

References:

1- Belkacemi Khaled, Dhimi Omar, Manifestations of digital transformation in Algeria, Show Algeria’s experience. National Forum Research on: Service Quality Amid Digital Transformation and E-Administration in Algerian Institutions: Challenges and Stakes: Assessing the Present and Anticipating the Future.

2- Khouathra Samia, Digital Transformation during the Covid-19 Pandemic and Beyond, Algerian Journal of Legal and Political Sciences, Volume 58, Issue 02, 2021, p. 109.

3- Guarnet Nasser, Laachab Siham, Digital Transformation and its Impact on Human Resources Performance: A Case Study of Algerie Telecom, Algeria, Journal of Economy and Environment, Volume 06, Issue, April 1, 2023, p. 238.

4- Mokhtar Khedidja, Boukriris Farid, Digital Transformation in Algeria in Light of the Covid-19 Pandemic, Herodotus Journal of Science Humanity and Social Affairs, Volume 06, Issue 02, 2022, pp. 857-858.

5- Belkacemi Khaled, Dhimi Omar, Op. Cit.

6- Ilies Shahid, El-Hajj Araba, Abdelnaeem Dafrour, “Evaluation of the Experience of Implementing E-Government in Algeria,” Algerian Journal of Accounting and Financial Studies, Issue 11, December 2016, p. 134.

7- Djamila Slaimi, Youssef Bouchi, “Digital Transformation Between Necessity and Risks,” Journal of Legal and Political Sciences, University of El Oued, Volume 10, Issue 2, September 2019, p. 959.

8- Boudiaf Zouhir, “The Role of Digitalization in Ensuring Public Service Quality – Challenges and Challenges: The Application of ‘Khedmati’ in the Water Resources Sector,” Journal of Intellectual Excellence in Social and Human Sciences, University of Chadli Bendjedid, El Tarf, Special Issue of the Virtual International Conference: E-Governance and Sustainable Development in Developing Countries: Reality and Challenges, November 2021, p. 79.

9- Dhini Souad, Laoug Zouaoui, Belfakroun Khadra, “Aspects of Digital Transformation in the Commerce Sector in Algeria,” Journal of the Research Unit on Human Resource Development, University of El-Oued, Vol. 17, Issue 03, November 2022, p. 731.

10- Mokhtar Khedidja, Boukriris Farid, Op, Cit.

11- https://www.mesrs.dz/index.php/

12- Belkacemi Khaled, Dhimi Omar, Op. Cit.

About Dzair Tube Media Group

Dzair Tube has firmly established itself as a prominent player among Algerian digital news sites, offering a diverse and enriching content experience. The platform, available in Arabic, French, and English editions, captures the attention of a wide-ranging audience, amassing over half a million daily clicks.

A testament to its commitment to excellence, Dzair Tube received the prestigious President of the Republic’s Award for Professional Journalist in the Electronic Press category on October 22, 2022. This recognition underscores the platform’s unwavering dedication to upholding the highest standards of journalism.

With a significant online presence, Dzair Tube boasts 350,000 subscribers on YouTube, over five million followers on various Facebook pages, and 450,000 subscribers on Instagram. Its digital channel has become a hub for diverse programming, covering news, sports, entertainment, culture, and religion, catering to a broad spectrum of audience preferences.

Equipped with state-of-the-art studios and advanced technology, Dzair Tube’s digital channel has garnered substantial viewership for its varied programs. Hosting interactive discussions with influential figures across different domains, the platform actively fosters public discourse and engagement. Beyond news coverage, Dzair Tube extends its commitment to the production of marketing documentaries, short TV commercials, and high-viewership programs.

The success of the print edition of Dzair Tube’s sports newspaper, “Dzair Sport,” further highlights the platform’s impact, with over 50,000 daily downloads from the official Dzair Tube website.

Honored with the Media Leadership Award from the Minister of Communication, Mohamed Laâgab, Dzair Tube continues to shape the landscape of Algerian digital news, maintaining a position of influence and impact in the media industry.