Chaos at Montreal Airport as Royal Air Maroc Faces Backlash Over Lost Baggage
BY: Hana Saada
ALGIERS- Montreal’s airport witnessed widespread chaos, attributing it to Royal Air Maroc (RAM) after numerous passengers reported the loss of their luggage. In a saga labeled the “lost baggage epic” by Canadian media, Montreal Airport has summoned the Moroccan national carrier to address the situation.
According to well-informed sources reported by “Dzair Tube,” dozens of passengers filed complaints about their inability to retrieve their luggage, with some finding their personal belongings in deplorable conditions.
Following the media reports on the baggage fiasco at Montreal Airport, the airport administration took the step to summon Royal Air Maroc, the airline responsible for the predicament.
In an official statement, Montreal Airports Company highlighted that operational challenges at Mohammed V International Airport in Casablanca led to significant delays in directing and delivering baggage by Royal Air Maroc. This backlog resulted in a substantial accumulation of luggage at the airport facilities.
The Canadian company attempted to negotiate and resolve the situation with the Moroccan carrier, but to no avail. The situation compelled them to take the exceptional measure of storing the luggage in a location separate from the airport premises.
The statement clarified that this decision was specifically made for health reasons, as “foul odors emanated from several bags.” Once customs clearance was completed, Royal Air Maroc opted to transport the baggage from the airport site to their designated storage location.
Expressing regret, the Canadian company criticized Royal Air Maroc for not adequately informing passengers and failing to take necessary measures for the transportation of their baggage.
Despite Montreal Airport’s attempts to coordinate with the Moroccan carrier, Royal Air Maroc did not respond to interview requests, maintaining that they witnessed some disruptions in baggage delivery since January 11.
The Canadian company emphasized that passengers who have been unable to reclaim their luggage for three weeks are entitled to seek compensation from Royal Air Maroc.
Dzair Tube Media Group
Dzair Tube has firmly established itself as a prominent player among Algerian digital news sites, offering a diverse and enriching content experience. The platform, available in Arabic, French, and English editions, captures the attention of a wide-ranging audience, amassing over half a million daily clicks.
A testament to its commitment to excellence, Dzair Tube received the prestigious President of the Republic’s Award for Professional Journalist in the Electronic Press category on October 22, 2022. This recognition underscores the platform’s unwavering dedication to upholding the highest standards of journalism.
With a significant online presence, Dzair Tube boasts 350,000 subscribers on YouTube, over five million followers on various Facebook pages, and 450,000 subscribers on Instagram. Its digital channel has become a hub for diverse programming, covering news, sports, entertainment, culture, and religion, catering to a broad spectrum of audience preferences.
Equipped with state-of-the-art studios and advanced technology, Dzair Tube’s digital channel has garnered substantial viewership for its varied programs. Hosting interactive discussions with influential figures across different domains, the platform actively fosters public discourse and engagement. Beyond news coverage, Dzair Tube extends its commitment to the production of marketing documentaries, short TV commercials, and high-viewership programs.
The success of the print edition of Dzair Tube’s sports newspaper, “Dzair Sport,” further highlights the platform’s impact, with over 50,000 daily downloads from the official Dzair Tube website.
Recently honored with the Media Leadership Award from the Minister of Communication, Mohamed Laâgab, Dzair Tube continues to shape the landscape of Algerian digital news, maintaining a position of influence and impact in the media industry.
