BY: Hana Saada
ALGIERS- Chery Algeria, a leading automotive brand, is actively communicating its commitment to meeting customer expectations and ensuring transparency amidst challenges faced in the timely delivery of vehicles.
Full Compliance with Commitments:
The company acknowledges the paramount importance of meeting customer needs and emphasizes its dedicated efforts to ensure the timely delivery of vehicles. The timelines, as per the agreed-upon terms and conditions, initiate from the date of the first customer installment (10%) deposited into the company’s account.
Acknowledging Unforeseen Circumstances:
Chery Algeria recognizes the impact of unforeseen circumstances and has set a defined period of 45 days, taking into account challenges beyond its control. External factors, including geopolitical emergencies and force majeure, have contributed to delays in the shipment of certain orders.
Commitment to Timely Delivery:
Despite facing these challenges, Chery Algeria reiterates its commitment to delivering vehicles to customers within the agreed-upon timelines. The company is actively keeping customers and the public informed about the latest developments in the vehicle delivery process.
Gradual Vehicle Deliveries:
Chery Algeria is presently executing daily deliveries to customers across its nationwide agencies, adopting a gradual approach based on the models received. The dedicated team is working tirelessly, resulting in the distribution of hundreds of vehicles, averaging 100 cars per day.
Upcoming Shipments:
Assuring customers, Chery Algeria assures the existence of a significant number of vehicles currently stationed at ports. Additionally, 10,000 cars have been shipped and are en route to Algeria on vessels.
Zero Tolerance for Misinformation:
The company emphatically declares a zero-tolerance policy towards misinformation or damage to its credibility based on inaccurate information or a lack of understanding of applicable laws and procedures. Quality, transparency, and customer commitment have been and remain the company’s top priorities since its establishment.
Appreciation for Patience:
Chery Algeria expresses gratitude for the patience and understanding demonstrated by its customers during this period of challenges. The company is prepared to address inquiries and clarify any concerns customers may have.
In conclusion, Chery Algeria reaffirms its dedication to providing quality service, ensuring transparency, and upholding its commitment to customers. The company acknowledges the understanding of its valued customers and assures them of continuous efforts to expedite the delivery of their vehicles at the earliest opportunity.
