Minister Sid Ali Zerrouki Conducts Field Visit to Mobilis, Reinforcing Commitment to Digital Transformation
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BY: Dr. Hana Saada
Algiers, Algeria | February 4th, 2025 — As part of his ongoing engagement with key industry players, Minister of Post and Telecommunications Sid Ali Zerrouki conducted a field visit to Algeria’s leading mobile operator, Mobilis, on Tuesday. The visit underscores the government’s commitment to enhancing telecommunications infrastructure and fostering digital transformation in Algeria.
During his visit, Minister Zerrouki was briefed on Mobilis’ 2024 performance metrics, covering administrative, commercial, and technical aspects. The presentation highlighted the company’s major achievements over the past year, reflecting significant advancements in service expansion and network optimization.
One of the key focal points of the visit was Mobilis’ ambitious plan to deploy 5,000 new network sites in 2025, a project aimed at bolstering the operator’s existing infrastructure. Minister Zerrouki commended this initiative, emphasizing its vital role in strengthening network efficiency and elevating service quality for Algerian citizens. He urged Mobilis employees to remain steadfast in their efforts to drive innovation and ensure seamless connectivity nationwide.
The minister reaffirmed the government’s full support for the telecommunications sector, pledging the ministry’s backing to facilitate the successful execution of Mobilis’ expansion plans. He underscored that such initiatives are crucial to Algeria’s broader digital transformation agenda, which seeks to enhance nationwide access to cutting-edge telecommunications services.
Minister Zerrouki concluded his visit with an inspection of a Mobilis commercial agency, where he engaged with staff and assessed the quality of customer service. He issued a series of directives aimed at optimizing customer experience, including:
- Prioritizing customer comfort by reducing wait times while ensuring personalized service.
- Promoting digital payment solutions and actively encouraging customers to adopt e-payment methods.
- Strengthening feedback mechanisms to evaluate service quality and address customer concerns effectively.
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